Policies
Returns & condition policy
Liquidation stock is sold as-is. Here is what that means and what we do when something goes wrong in transit.
All sales are final
Lots are sold as graded at lot level and are not tested item by item. We do not accept returns for change of mind, item condition within the stated grade, or differences from representative photos.
Freight damage and wrong lots
If your pallet arrives with visible freight damage, or you receive a different lot from the one you ordered:
- Note the damage on the delivery receipt before signing
- Take clear photos of the pallet, wrapping and labels
- Email support@vertexpalletgroup.com within 48 hours with your order number
We will review the claim with the carrier and offer a replacement, partial credit or refund where the claim is approved.
Cancellations
Orders can be cancelled for a full refund before they are picked up by the carrier. Once a shipment is in transit it cannot be cancelled.