Help centre
Frequently asked questions
Everything buyers usually ask about ordering, condition grades, freight and returns. Still stuck? Contact our team.
Ordering
Do I need a resale certificate or business licence?
No account approval is needed to buy. If you hold a resale certificate and want sales tax handled accordingly, send it to our team before ordering.
Is there a minimum order?
No minimum beyond one lot. You can start with a single box or pallet and scale to truckloads.
Can I visit the warehouse or pick up?
Warehouse pickup is by appointment only. Contact us to arrange a time and we will confirm the lot is staged and ready.
Which payment methods do you accept?
Payment options are shown at checkout. For truckload orders we can also invoice by bank transfer.
Condition & contents
Are the items tested?
No. Lots are graded at lot level and are not tested item by item. Customer-return lots can include damaged, incomplete or non-working units; overstock and shelf pulls are mostly new.
Can I get a manifest?
Some lots include a full manifest and others a category breakdown, depending on the source. Ask before ordering and we will send what is available.
Will my pallet match the photos exactly?
Photos are representative of the lot type. Liquidation stock varies load to load, so exact contents, brands and quantities will differ.
What does estimated retail value mean?
It is the approximate original retail price of the items in the lot, based on source data. It is a guide, not a guarantee of resale value.
Shipping & delivery
Is shipping really free?
Yes, within the United States. Every listed price includes LTL freight with liftgate delivery. There is no separate freight charge at checkout.
How long does delivery take?
Most orders leave the warehouse within 2–4 business days, then transit takes about 3–7 business days depending on your location.
Do I need a forklift or loading dock?
No. Liftgate delivery is included, so the carrier lowers the pallet to the ground at the curb. You will need to move it from there.
Do you ship internationally?
Free freight covers US addresses only. For export orders, contact our sales team for a freight quote.
Returns
Can I return a pallet?
Liquidation lots are sold as-is and are final sale. If your order arrives with visible freight damage or is the wrong lot, see our returns policy for how to report it.
What should I do when the truck arrives?
Inspect the pallet before signing. Note any visible damage on the delivery receipt and take photos, then contact us within 48 hours.
Ready to stock up?
Browse the current lots or ask our team about truckload availability.